[Hiring] Customer Service Administrator @Solenis

Role Description

As part of our continued growth, we are looking for a dedicated Customer Service Administrator to join the busy sales support team on a remote basis. This will be on an initial 10-month fixed term contract basis to assist with integration projects as the business moves forward.

In this role, you will closely support the Sales Operations Director customer service team. Tasks will include but are not limited to:

• Achieve and maintain both individual and departmental productivity, quality and service standards
• Handle internal and external customer interactions, and resolve customer queries, requests and complaints when required
• Process customer orders, service plans and business data in an accurate and timely fashion
• Actively contribute to a positive and supportive team culture
• Deliver timely, relevant and accurate data to key stakeholders when requested
• Work closely with other functions as appropriate to build positive and rewarding relationships
• Take responsibility and seek opportunities for personal development

Qualifications

• Self-motivated and enthusiastic
• Flexible and adaptable to changing business needs
• Strong teamwork and collaboration skills
• Effective communication skills (written and verbal)
• Strong organisational and time-management abilities; ability to manage varying workloads, pressure, and deadlines
• Customer-focused with good listening skills
• Problem-solving ability and action-oriented approach
• Comfortable interacting with senior management

Requirements

• Experience working in a fast-paced customer service and/or administration environment (essential)
• Excellent written and verbal communication (essential)
• IT literacy with strong Microsoft Office knowledge
• Fluency in Italian and English
• Experience using Oracle and/or SAP systems

Benefits

• Comprehensive training and learning opportunities
• Company Pension
• 25 days holiday + Bank Holidays
• 4 x salary life insurance
• Company Sick Pay
• Discounts on numerous leisure, financial and retail products
• Employee Assistance Programme and wellbeing resources