[Hiring] Customer Service / Administrator @Trade Prices Direct

Role Description

Your primary responsibility will be to provide excellent customer service and administrative support. You will act as a point of contact for our customers and ensure that all inquiries are handled professionally and efficiently.

• Handle inbound customer inquiries via phone, email, and live chat, providing accurate information and assistance.
• Maintain and update customer records and ensure all information is logged accurately in our CRM system.
• Assist in processing orders, liaising between departments to ensure smooth order fulfillment.
• Address customer complaints or issues and escalate as necessary to ensure timely resolution.
• Work collaboratively with sales, surveyors, and installation teams to provide seamless customer experiences.
• Prepare reports and provide administrative support to the management team.
• Manage scheduling and appointments as required.

Qualifications

• Proven experience in customer service or administrative roles.
• Strong communication skills, both verbal and written.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using various software applications, including CRM systems and Microsoft Office Suite.
• Problem-solving skills with a customer-centric approach.

Requirements

• Customer service: 2 years minimum (essential)

Benefits

• Pension Plans
• Leave Package
• Completely Work From Home
• Training & Development