[Hiring] Customer Service / Administrative Specialist @Workana

Role Description

We are looking for a detailed-oriented and proactive Bilingual Customer Service / Administrative Specialist to join the residential team and support operations end-to-end. This is a fully remote opportunity for professionals based in Latin America, working closely with an international team in an English-speaking environment.

As a Bilingual Customer Service / Administrative Specialist, you will serve as the primary point of contact supporting residential services from beginning to end. You will work closely with the Residential Regional Manager to:

• Manage daily operations
• Handle scheduling
• Coordinate estimates
• Process invoices
• Resolve client inquiries or service issues

We are looking for a customer-focused candidate with:

• Strong problem-solving skills
• Exceptional communication in both English and Spanish
• The ability to multitask effectively while maintaining high attention to detail

Qualifications

• 3–5 years of professional office experience in customer service or administrative roles
• Associate degree (2-year degree) required; a Bachelor's degree is a plus
• Proven experience handling scheduling, daily invoicing, time sheets, and client billing inquiries
• Intermediate proficiency in Microsoft 365 (Word, Excel, Outlook) and the ability to learn proprietary software programs quickly
• Strong problem-solving, multitasking, and organizational skills with strict attention to detail
• Results-oriented mindset with the ability to adapt and resolve challenges at a moment's notice
• Fluent English and Spanish proficiency (written and spoken) is mandatory
• Must be based in Latin America

Requirements

• 3–5 years of professional office experience in customer service or administrative roles
• Associate degree (2-year degree) required; a Bachelor's degree is a plus
• Proven experience handling scheduling, daily invoicing, time sheets, and client billing inquiries
• Intermediate proficiency in Microsoft 365 (Word, Excel, Outlook) and the ability to learn proprietary software programs quickly
• Strong problem-solving, multitasking, and organizational skills with strict attention to detail
• Results-oriented mindset with the ability to adapt and resolve challenges at a moment's notice
• Fluent English and Spanish proficiency (written and spoken) is mandatory
• Must be based in Latin America

Benefits

• Compensation in USD
• Fully remote work within Latin America with flexible time schedules
• Career growth with international clients and dynamic projects
• This is a long-term independent contractor agreement with no additional benefits such as paid time off, health insurance, etc.