[Hiring] Customer Service & Admin Assistant @Scalesource

Role Description

Operators are bleeding revenue from missed calls, CRM chaos, and admin pulling managers off the floor — this role fixes that cleanly. You own the entire customer communication lifecycle so location managers stay focused on growth, not inbox triage.

What You'll Actually Do

• Own inbound/outbound coverage across phone, email, SMS, and chat — no channel left hanging
• Manage appointments end-to-end: scheduling, confirmations, reschedules, reminders, light service recovery
• Keep CRM/help desk notes, tags, statuses, and follow-up tasks clean and current
• Handle routine franchise admin so managers stay locked on operations
• Run escalations (billing, complaints, franchisee issues) per a clear SOP set at onboarding

Qualifications

• 3+ years in customer-facing or admin support roles
• Handled 60+ customer interactions/day for 6+ consecutive months
• 2+ years on Zendesk, HubSpot, Salesforce, ServiceTitan, or similar CRM
• Willing to undergo necessary training assessment as part of the recruitment process

Requirements

• Professional home office setup and reliable internet

Benefits

• Better Role Matching: You’re placed in roles where you can actually perform and grow, not just fill a seat
• Real Upside: Strong performers unlock raises, long-term stability, and future opportunities
• Work With U.S. Operators: Direct exposure to franchise owners and operators focused on growth and execution
• Real Ownership: Your work directly impacts operations. Less bureaucracy, more responsibility from day one
• Multi-Location Exposure: Work across multiple franchise locations and learn how scalable operations actually run