[Hiring] Customer Service Admin @PedrosVacations

Role Description

We're looking for dependable, organized individuals to support customers with communication, scheduling, records, and general service-related needs from a remote environment.

As a Customer Service Admin, you'll help keep customer information accurate, follow up on requests, coordinate important details, and provide clear updates throughout the process. Some assignments may also involve reservation support, accommodations, transportation details, activities, or other planning-related information.

This role is a good fit for someone who enjoys helping people, staying organized, and managing day-to-day details behind the scenes. Previous experience is not required. Training and ongoing support are provided.

Qualifications

• Professional and comfortable communicating with customers
• Organized and detail-oriented
• Reliable with follow-through
• Able to manage multiple tasks
• Comfortable using email and online systems
• Self-motivated in a remote environment
• Adaptable when priorities change
• Comfortable researching information
• Willing to learn new tools and processes
• Experience in customer service, administration, hospitality, scheduling, reservations, or client support can be helpful, but it is not required.

Requirements

• Respond to customer questions and routine service requests
• Maintain accurate customer records and notes
• Coordinate schedules, confirmations, and follow-up
• Track pending items and important updates
• Assist with changes or special requests
• Research information when additional options are needed
• Support select reservation or itinerary-related details
• Help organize accommodations, transportation, activities, or scheduled services when applicable
• Make sure customer information stays current and organized

Benefits

• Fully remote work
• Flexible scheduling
• Structured training
• Ongoing support and resources
• Access to digital tools and systems
• Experience in customer service and administrative coordination
• Exposure to reservation and planning processes
• Opportunities to strengthen communication and organizational skills

Company Description

• Applicants must be located in an eligible region, including: United States, United Kingdom, Mexico, Spain, Australia, or select LATAM regions.