[Hiring] Customer Research Specialist I @Freedom Mortgage

Role Description

The Specialist, Cust Rsrch I is responsible for the processing of Customer Care related tasks including but not limited to:

• Processing some aspects of borrower incoming and outgoing correspondence
• Assisting in the generation of system related letters and notifications
• Research processes for Customer Care

Essential Job Functions:

• Reviewing and fulfilling requests for loan documents
• Processing incoming and returned mail
• Completing third party authorization requests
• Completing verification of mortgage requests
• Creating standard payoff statements
• Responding to some written correspondence
• System updates for name and address changes
• Processing ACH requests
• Maintaining regular and punctual attendance

Other Related Duties:

• Performs other related duties as assigned.

Qualifications

• High School Diploma required
• Some College/Associates Degree or equivalent from two-year College or Technical School preferred
• One (1) year related experience and/or training; or equivalent combination of education and experience.

Requirements

• Writing Skills: Experience in written communication, including customer correspondence and internal communications.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Customer Service Relationships: Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented, and addressed.
• Work Complexity: Tasks are multiple and focus more on single processes. Work is sometimes standardized and sometimes varied.
• Work Environment: Work performed in a typical interior work environment, which does not subject the employee to any hazardous elements.

Company Description

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.