[Hiring] Customer Relations Specialist @AIL

Role Description

Are you looking for a fully remote customer service opportunity where you can help people, build professional skills, and create opportunities for long-term career advancement? AO Globe Life is expanding our virtual team and seeking motivated, people-focused professionals for our Remote Customer Service / Client Benefits team.

• Connect with individuals and families who have requested information about available benefit programs.
• Answer questions, provide personalized guidance, assist with enrollment, and build long-term client relationships.
• Training, mentorship, and opportunities to develop into team leadership and management roles based on performance.

Qualifications

• Strong communication and active-listening skills.
• Customer-service or people-focused mindset.
• Professional and positive demeanor.
• Strong organization and time-management abilities.
• Self-motivation and personal accountability.
• Problem-solving and critical-thinking skills.
• Ability to work independently from home.
• Comfort communicating through Zoom and phone.
• Basic computer and digital-technology skills.
• Coachability and willingness to learn.
• Desire for professional and financial growth.
• Previous experience in customer service, client services, call centers, retail, hospitality, healthcare, administration, banking, education, recruiting, sales, management, or operations can transfer well to this opportunity.
• No previous insurance experience is required.

Requirements

• Be at least 18 years old.
• Be physically located within the United States.
• Be legally authorized to work in the United States.
• Have a reliable computer or laptop with webcam and microphone.
• Maintain reliable high-speed internet.
• Have a quiet, professional workspace.
• Be comfortable using Zoom and web-based applications.
• Be willing to complete required training.
• Be willing and able to obtain the appropriate state Life & Health Insurance License.

Benefits

• Medical insurance reimbursement opportunities.
• Company-supported life insurance.
• Accidental Death Benefit coverage.
• Renewal and residual income opportunities.
• Professional coaching and mentorship.
• Leadership development programs.
• Union representation where applicable.
• Virtual business tools and technology.

Company Description

AO operates within the American Income Division of Globe Life and serves working families, including members of labor unions, credit unions, associations, veterans, and their families. Our representatives help clients understand supplemental life, accident, and health insurance options while providing professional service throughout the enrollment process and beyond.

Our virtual environment emphasizes service, integrity, mentorship, professional development, accountability, and performance-based career growth.