[Hiring] Customer Reference Specialist @C1

Role Description

The Customer Reference Specialist is responsible for managing and executing C1’s customer reference program operations. This role serves as the primary point of contact for internal reference requests, ensuring timely and high-quality customer matches that support sales opportunities, proposals, and marketing initiatives. This role owns the customer reference database, maintaining accurate and up-to-date information on customer reference ability, preferences, and engagement. The Specialist works closely with sales, proposals, and marketing teams to fulfill requests, identify gaps, and continuously improve the effectiveness of the reference program.

Responsibilities

• Manages and maintains the customer reference database, ensuring data accuracy, completeness, and usability.
• Fulfills incoming reference requests from sales, proposals, and other internal teams in a timely manner.
• Matches appropriate customer references to opportunities based on industry, use case, product, and customer preferences.
• Tracks and reports on reference request activity, utilization, and program performance.
• Partners with sales and account teams to identify potential new reference customers and expand the database.
• Maintains customer reference profiles, including permissions, participation history, and areas of expertise.
• Ensures compliance with customer preferences and approval processes for all reference activities.
• Coordinates logistics for reference calls, written references, and other customer engagements as needed.
• Identifies gaps in reference coverage (e.g., industry, solution, region) and communicates needs to sales.
• Supports continuous improvement of tools, processes, and workflows related to the reference program.

Qualifications

• Bachelor’s degree in marketing, business, communications, or related field (or equivalent experience).
• 2–4 years of experience in marketing, sales support, customer success, or operations role.
• Strong organizational skills with the ability to manage multiple requests and deadlines.
• Experience working cross-functionally with sales and/or proposal teams.
• Detail-oriented with a focus on data accuracy and process consistency.
• Excellent written and verbal communication skills.
• Proficiency in CRM or database tools and Microsoft Office.

Desired/Preferred Qualifications

• Experience supporting a customer reference or advocacy program.
• Familiarity with proposal or RFP processes.
• Experience with reference management tools or platforms (e.g. Responsive).

Benefits

• 401(k) Plan (35% employer match per dollar up to 10% employee contribution).
• Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser).
• RX Home Delivery.
• HSA with Employer Contribution.
• In-vitro Fertility (treatment coverage).
• Dental.
• Vision (2 plans: 12-month and 24-month frames allowance).
• FSA Plans (Healthcare, Dependent Care and Limited Purpose).
• Pre-tax Commuter Plans.
• Employer-paid Life Insurance.
• Employer-paid Short + Term Disability.
• Long Term Disability (2 plans: Employer-paid or optional Self-paid).
• Paid Parental Leave (4 weeks at 100%).
• Employee Assistance Plan.
• Voluntary Life Insurance for team member, spouse and child.
• Voluntary Accidental Death for team member and spouse.
• Legal/ID Theft Plans.
• TeleHealth.
• Wellness via Omada Health (healthy living solution).
• Travel Assistance.
• Business Travel Accident Coverage.
• Medical for foreign travel coverage.
• Employer-paid Pet Telehealth.
• Accident Insurance.
• Critical Illness Insurance.
• Hospital Indemnity Insurance.
• Volunteer Time Off.
• 10 Holidays.
• Summer Sizzle.
• On Demand Pay (Daily Pay).