[Hiring] Customer Payments Service Analyst @LOOKIERO OUTFITTERY GROUP

Role Description

As a Customer Payments Service Analyst at Lookiero, you will:

• Follow the customer experience in all aspects of payments to enable the correct operation of the service.
• Communicate with customers on all aspects of our payment methods: sending emails, messages, etc., in a friendly, dedicated, and timely manner.
• Help set up and track payment processes.
• Participate in fraud detection and prevention initiatives.
• Follow up with customers regarding their unpaid accounts.
• Analyse customer accounts in detail.
• Use and manage payment platforms.

Qualifications

• Good level of Spanish and English.
• A good level of French would be a huge plus!
• Good writing skills.
• A second European language will also be a HUGE plus.
• Comfortable with new technologies and quick to learn how to use new IT tools.
• Previous experience in a customer service department, preferably with an e-commerce player, is a plus.
• Experience working with Zendesk.

Requirements

• Proactive and problem-solving-oriented.
• Positive and looking for solutions before reporting a problem.
• Ability to easily adapt to change.
• Rigorous and organised; key for this position.

Benefits

• Culture of collaboration and support.
• Encouraged to share your opinions in a well-argued way.
• Stimulating work environment based on freedom and responsibility.
• 100% remote or hybrid working options.
• Support for remote working or the option to work in our Headquarters in Bilbao.
• English classes and training budget for professional development.

Company Description

At Lookiero, we are driving the change of online personalised shopping, making it more accessible to everyone. Our mission is to empower thousands of customers, inspire them, and help them discover their full potential to succeed in their daily lives. With a growing presence across Europe and a team of over 600 people, we are proud to shape the future of fashion through innovation, creativity, and purpose.