[Hiring] Customer Operations & Writing Specialist @Clerky, Inc.

Role Description

As a Customer Operations & Writing Specialist at Clerky, you will be the voice of the company to thousands of startup founders, investors, and attorneys. These customers use Clerky to get critical legal paperwork done, often on a tight timeline. Our success is based on word-of-mouth, so we have a strong culture of providing world-class service.

What Makes Customer Operations Different at Clerky:

• Helping our customers can be unusually challenging due to the nuanced and specialized nature of their questions.
• Doing the job well can require a lot of iterative feedback; we’re looking for someone who thinks critically about their writing and is always looking for ways to improve.
• The level of learning and craftsmanship that goes into writing responses requires intense focus.
• We often cannot provide definitive answers; instead, we equip our customers with the information they need to figure out the right answer on their own.

Qualifications

• Genuine love for helping people
• High emotional intelligence
• Logical / analytical thinker
• Exceptional written English communication skills, including the ability to write precisely and succinctly
• Extremely detail-oriented
• Comfort with working remotely and independently
• Technologically savvy - confident in using new software without training
• Appreciation for giving and receiving feedback often
• Natural internal motivation to constantly strive for excellence

Requirements

• This is a 100% remote position.
• No legal experience or background is necessary or preferred.

Responsibilities

• Writing thoughtful and empathetic replies to customer emails using our help desk software, Help Scout
• Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries
• Working with our engineering team to debug software issues our customers encounter
• Using our software to develop and manage new ways for our customers to complete legal paperwork
• Assisting product team by testing new features and bug fixes, and conveying customer feedback
• Spotting trends in customer issues that other team members should be alerted to

Benefits

• Top-of-market compensation and benefits
• Flexible schedules as long as there is adequate team coverage
• Budget for books, courses, tools, or other educational resources