[Hiring] Customer Operations Specialist @US Foods

Role Description

This position has been segmented "Remote Anywhere" meaning the work is completed 100% remote anywhere in the U.S. except Hawaii or United States Territories. The Customer Operations Specialist provides technical pricing support for local, regional, and national customer concepts in Customer Operations and is considered a Subject Matter Expert (SME) responsible for complex tasks and processes. Customer Operations Specialist provides contract consistency, maintenance of customer master database, adheres to compliance standards, and delivers exceptional customer experience with an important level of precision and accuracy.

Essential Duties and Responsibilities

• Subject matter expert in vendor agreements, pricing documentation, incentive documentation, maintenance of customer master database and/or contract documentation.
• Use critical thinking and in-depth understanding of processes and best practices to make independent decisions and work on more complex requests from internal/external stakeholders.
• Research, provide support, and resolve multifaceted 2nd tier pricing inquiries and/or audits, troubleshoot price calculations, perform contract linkages, and conduct in-depth analysis of pricing methodologies and procedures.
• Partner with stakeholders to calculate sell price or apply markup to achieve desired sell price with 2nd tier pricing and customers, as needed.
• Notify Sales or Market Pricing Teams if desired sell price cannot be achieved.
• Provide Leads with support on multiple tasks including associate training and mentorship and drafting and maintaining SOPs/reference documents/CAMS to manage workload.
• Assist and support team Lead with high-profile and/or cross-functional ad hoc projects such as acquisitions, market transfers, and revenue management requests.
• Cross functionally trained to assist other Customer Operations pricing teams during peak business periods.
• Other duties at various complexities as assigned by management.

Schedule

• Mon - Fri
• 8 hour day with start time flexible between 5 am - 8 am AZ time

Wireless Reimbursement

• Not eligible for reimbursement unless required by state of residence.

Relationships

• Internal: Sales, Market Pricing team, Finance, Revenue Management, Category Management, Acquisition, Vendor Operations, Supplier Income and Billing, PIM (Product Information Management), Business development, Electronic Data Invoicing team, Robotic Process Automation, Market Bid team, Legal, Credit team, and other internal stakeholders.
• External: Vendors, Brokers, Customers.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 1 year experience in vendor agreements or contract administration with a solid understanding of US Foods pricing rules, concepts, and processes required.
• 2 years’ experience utilizing MS Office including Outlook and strong Excel skills for data manipulation required.
• Experience creating and/or utilizing macros is preferred.
• Experience with two or more of the following: PeopleSoft/ CASIS/ PRISM/ PRIME/ MDM/ Tandem/ Discoverer/ Invoice Search Retrieval required.
• Experience with loading exceptionally detailed entries into a database system is preferred.
• Experience in process or continuous improvement and the identification of waste preferred.

Knowledge/Skills/Abilities

• Demonstrate strong and proficient computer skills with the ability to work within multiple screens using various applications concurrently required.
• Demonstrate effective verbal and written communication skills with the ability to adapt communication style to suit different audiences at various levels of the organization required.
• Show strong attention to detail, advanced algebraic, analytical, and problem-solving skills, business maturity, independent thinking, and the ability to work collaboratively required.
• Ability to flex between multiple tasks at various complexities without compromising accuracy required.
• Ability to make advanced independent decisions based on research required.
• Ability and willingness to learn new systems and processes with basic training required.
• Ability to prioritize workload, meet critical deadlines, and work calmly under pressure and in a remote or virtual environment required.
• Ability to give and receive feedback, embrace a culture of continuous improvement, and work towards individual and department goals professionally.
• The ability to work extended or outside of standard business hours, including holidays, to support business needs or requirements and sometimes with short notice, may be required.

Travel

• May require occasional travel (<5%).

Compensation

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $22 - $34.

Benefits

• Full US Foods Benefits - DAY 1!
• Health insurance
• Pre-tax spending accounts
• Retirement benefits
• Paid time off
• Short-term and long-term disability
• Employee stock purchase plan
• Life insurance

EOE Statement

EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status.