[Hiring] Customer Operations Lead @Wing Assistant

Role Description

The biggest lever on Wing's growth is what happens after a customer signs: how quickly they get value, and how long they stay. We're hiring one person to own the entire post-sale journey (onboarding, activation, and retention) from the moment a deal closes to month 12 and beyond.

This is not an advisory role. You won't hand off a deck and walk away. You'll diagnose where and why customers stall or leave, build the systems and tools to fix it, and hold multiple teams accountable to the numbers. If you've spent years recommending changes and want to be the person who actually makes them happen, this is that job.

What you'll own

• The onboarding pipeline.
• Activation and early-life health.
• Retention and churn as numbers.
• Root-cause analysis.
• Process improvement.
• Building tools.
• Deep data work.
• Stakeholder leadership.
• Reporting to leadership.

What success looks like

• First 30 days: You've mapped the customer journey end to end, have access to every relevant data source, and have built trusted baselines for the metrics you own.
• First 60 days: You've identified the highest-impact opportunities with hard evidence, launched the first interventions, and shipped your first tools.
• First 90 days: You can show measurable improvement on at least one core metric, you run a weekly operating cadence, and the tools you built are used daily by the teams.

Qualifications

• 3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations.
• Relentless attention to detail.
• Strong data skills.
• AI-native.
• Fluent English, written and spoken.
• Ownership mentality.
• Comfortable with many stakeholders across cultures, seniority levels and functions.

Requirements

• Remote, full-time role.
• Occasional in-person meetings in Hong Kong.
• Location: Hong Kong.
• Hours: Your working day will generally run from the evening into the night, Hong Kong time.
• Travel: Occasional trips to our operation center in the Philippines.
• Pace: This is an intense, high-ownership role in a fast-moving company.
• Commitment: This is a high-ownership, full-time role, and we expect it to be your only professional commitment.

How to apply

• Send your CV and a short note (no more than 200 words) about a time you found the number nobody else had noticed, and what happened next.
• Links to anything you've built with AI tools are a strong plus.
• Shortlisted candidates will complete a practical case exercise using real-world style data.

Fine Print

• Background and reference checks.
• Equal opportunity.
• S$9,000 - S$12,000 a month.
• We may use artificial intelligence (AI) tools to support parts of the hiring process.