[Hiring] Customer Operations Analyst @Alkami Technology

Role Description

This entry-level contractor position supports Alkami’s Customer Experience & Operations team by improving the quality, consistency, structure, and usability of customer, account, and contact data across core platforms, including MyAlkami, Salesforce, and ServiceNow.

• Audit and document how customer, account, and contact records are created, updated, and synchronized between MyAlkami, PingIdentity, Salesforce, and ServiceNow.
• Identify missing, mismatched, duplicate, or outdated data.
• Review Salesforce data to assess completeness, consistency, usability, and alignment with business needs.
• Help identify opportunities to improve field usage, record structure, validation rules, and data standards.
• Work with stakeholders to define the information required for complete and actionable Salesforce contact and account records, and trace key fields to their source systems.
• Design or refine customer-facing and employee-facing forms, intake screens, and data-entry workflows so the right information is captured at the right point in the process.
• Document current-state data flows, integrations, and handoffs through process maps, field dictionaries, data dictionaries, and written specifications.
• Recommend future-state improvements that reduce manual cleanup and improve data quality.
• Collaborate with Customer Experience, Implementation, Support, and other stakeholders to understand how Salesforce and related records are used in day-to-day operations, and identify data gaps that create friction or limit follow-up.
• Assist with building, testing, and maintaining reports or dashboards that measure data completeness, identify records requiring enrichment, and monitor data-quality trends.
• Participate in user acceptance testing for changes affecting Salesforce, contact and account intake, integrations, or synchronization behavior.
• Record findings, validate results, and help coordinate issue resolution.
• Support data cleanup and enrichment activities by researching discrepancies, documenting recommended corrections, and following established data-governance practices.
• Maintain clear, lightweight documentation that keeps stakeholders aligned as platforms, processes, and integrations evolve.

Qualifications

• 0–2 years of experience; recent graduates and career changers welcome.
• Bachelor's degree or equivalent practical experience in Business, Information Systems, Communications, or a related field.

Requirements

• Comfort working with structured data in spreadsheets (Google Sheets or Excel).
• Ability to learn new software platforms quickly and navigate multiple tools simultaneously.
• Strong written communication skills — able to document processes clearly for a non-technical audience.
• Organized and detail-oriented with the ability to manage multiple small tasks in parallel.
• Curiosity about how systems connect and willingness to ask clarifying questions to understand the "why" behind data requirements.
• Ability to work independently in a remote environment with minimal supervision.

Benefits

• Remote-first environment.
• Unlimited paid time off.
• 401(k) with employer match.
• Diverse and inclusive culture.

Company Description

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships.

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth.