[Hiring] Customer Onboarding Specialist @Nestle Operational Services Worldwide SA

Role Description

Nestlé Professional Solutions is hiring a Customer Onboarding Specialist in the North and South Carolina area to partner with Customer Account Leads, Distributors, and Service Teams, to onboard new business and grow with our existing customers. This is a remote-based role in North or South Carolina with an expected travel requirement of 40% or more, based on client and business needs.

This role is responsible for all facets of customer onboarding and continued customer service including equipment installation, training, compliance, and service coordination in their geographical territory. The Customer Onboarding Specialist will contribute to organizational goals by ensuring flawless execution, product stocking and compliance, and high levels of customer satisfaction across a multi-state territory and be responsible for:

• Ordering, Scheduling, and Coordination: Manage installations and ensure site readiness for all new and existing accounts within the assigned territory.
• Salesforce Proficiency: Utilize Salesforce to communicate effectively, manage operations, and track service needs with Service Supervisors and Technicians.
• Training and Presentations: Conduct onboarding and refresher training for new accounts, creating training materials and delivering presentations to diverse groups. Comfort in public speaking is essential.
• Collaboration: Work closely with customer account leads, distributors, and service teams to ensure successful onboarding and identify incremental and cross-selling opportunities.
• Operational Management: Oversee product compliance with Nestlé Professional Solutions owned dispensers and optimize brand merchandising at the point of consumption.
• Physical Involvement: Be prepared for physical tasks, including setting up coffee machines and equipment, while managing both mental and physical demands of the role.

Qualifications

• Proven experience in food and beverage operations and project management skills.
• Familiarity with Salesforce or other CRM systems is essential.
• Intermediate skills in Microsoft Office (Email, PowerPoint, Word).
• Ability to work variable hours, including evenings and weekends, and to travel extensively.
• Strong problem-solving skills and the ability to analyze issues to provide effective business solutions.

Benefits

• Company Car: For your professional and personal use.
• Growth Opportunities: You own your career, and we provide limitless opportunities to grow.
• Total Rewards: You will receive excellent benefits and compensation.

Company Description

Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.