[Hiring] Customer Onboarding Specialist @Subsplash

Role Description

As the Onboarding Specialist, you will report to the Onboarding Manager. The Onboarding Specialist welcomes the client post-sale and curates the onboarding experience to optimize client retention, maximum adoption of services and delivering delight. You will excel in teaching the client how to use Subsplash tools, understand our diverse services and usher them through the process to realize their value.

Your Priorities

• Providing tailored services for paid implementation clients including but not limited to consulting, building and graphic design
• Providing clients with creative direction and solutions to problems via tickets and phone calls and screen sharing
• Working closely with the client to curate their onboarding journey and see that apps pass internal review in six weeks or less from signup
• Reviewing client apps for quality assurance
• Working with your team on new projects and ideas to better the client experience
• Troubleshooting complex issues

Qualifications

• 2 years of customer service experience
• Experience using systems like Zendesk, JIRA, Asana, and Google Apps

Bonus Qualifications

• Basic coding knowledge
• Experience with Photoshop and/or other image manipulation and design programs

Requirements

• A Skilled Communicator: You’re a strong writer and comfortable on the phone
• A Subsplash Platform expert: including all areas related to onboarding for the App, Giving, SnapPages, and future products
• Technical: You enjoy learning about new technology and understanding how things work. You can build a Subsplash app that will pass review in under one hour and translate a client’s previous website into a SnapPages site within 3 hours
• A Problem Solver: You’re a critical thinker by nature and love solving puzzles
• Empathetic: Helping other people makes you happy
• A Good Teacher: You can make complex concepts seem simple
• An Awesome Human Being: You exemplify humility, innovation, and excellence. You do great work and continuously strive to improve and grow

Location

Subsplash currently has operations in 27 states across the US! As much as we would love to have employees in as many states and countries as we have clients, we are currently limiting hiring to the states we already operate in. As a result of that, this role is only available as a 100% remote position if you reside in one of the following states:

• AL
• AR
• AZ
• CO
• FL
• GA
• ID
• IA
• IN
• KS
• KY
• MO
• MI
• MN
• NC
• NM
• OK
• OH
• OR
• SC
• SD
• TN
• TX
• UT
• VA
• WA
• WY

Benefits

• Generous Paid Time Off
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Short and long term disability and life insurance
• 401k Matching
• Professional Development
• Top of the Line Equipment
• Referral Program
• Parental Leave
• Family-Friendly Culture
• The chance to work side-by-side with thought leaders in emerging tech