[Hiring] Customer Onboarding Manager @Deel

Role Description

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies. Your experience at Deel will be a career accelerator, tackling complex challenges that impact millions of people's working lives.

• Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion.
• Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.
• Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility.
• Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully.
• Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D.

Qualifications

• Fluent level of Korean and English
• 2+ years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.
• Demonstrated ability to build strong customer relationships and a passion for teaching others.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment.
• Ability to clearly convey complex ideas and data in written, presentation, and verbal formats.
• High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
• Driven, quick-thinking, and thrive in a fast-paced, challenging environment.

Requirements

• 3+ years of experience in Implementation or Technical Account Management at a fast-paced SaaS company (bonus).
• Experience working with clients and team members from multiple countries and across multiple time zones (bonus).
• Skilled in tools such as JIRA, SFDC, G Suite, Gainsight (bonus).

Benefits

• Stock grant opportunities dependent on your role, employment status, and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including optional WeWork access.