[Hiring] Customer Onboarding Manager @Insider One

Role Description

You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology.

• Help our clients understand their needs and which of our features and products best match their goals and expectations.
• Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer’s adoption of our technology.
• Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary.
• Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organisation.
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client.
• Establish a trusted adviser relationship that ensures our customer’s overall satisfaction with our services and technology.
• Plan strategies to help the customers meet their objectives, prioritising and driving resolution of escalated customer issues.
• Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap.

Qualifications

• Previous work experience in customer-facing roles, such as customer success, project management, or strategic consulting.
• Solid oral and written communication abilities, with positive and energetic phone skills and excellent listening skills.
• Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
• Superior project and time management skills. A keen eye for detail is a plus!
• Passion for testing, measuring, and improving outreach and follow-up effectiveness.
• Strong communication skills in English and German.

Requirements

• Care for our clients and make sure they feel at home with our products and our assistance.
• The ability and flexibility to work in a fast-paced startup environment.

Benefits

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
• We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.