[Hiring] Customer Onboarding Consultant @Evolve

Role Description

Our Onboarding Consultant Team guides our new owner partners through launching or building upon their vacation rental business. We provide resources, exclusive industry insights, and an individualized experience tailored to the owner’s needs and background, helping them feel supported and welcome.

We are looking for a new Onboarding Consultant to join our team who shares our passion for delivering consistent and incredible guest experiences. The best candidate for this role will thrive in a goal-driven team environment where 5-star hospitality meets proactive, individualized consultation and project management.

The position serves as a bridge between sales and ongoing support teams. As an Onboarding Consultant, you will prepare the owner with performance expectations and insights as well as make decisions that impact the business. This role will leverage analytical and communication skills to ensure our specialized team builds a mutually successful product for the homeowner and Evolve.

The Onboarding Consultant is a cross-functional and homeowner-facing role, expected to deliver and explain the customized listing our teams have built and how it will lead to success. Onboarding Specialists are expected to quickly connect with diverse personality types to find collaborative solutions that lead to successful outcomes.

What you’ll do

• Consult homeowners on vacation rental best practices for providing 5-star guest experiences and the impact guest reviews have on revenue generation.
• Build a strong and strategic relationship with the owner and Evolve.
• Respond to homeowners’ inquiries, requests, and needs via phone, email, and text promptly in high-quality touchpoints.
• Onboard and manage a continually moving pipeline of new owner partners from the point of signing up through activation.
• Utilize internal dashboards and resources to analyze market-specific data to set realistic expectations for performance.
• Responsible for making independent and critical business decisions in Evolve's best interest.
• Collect relevant property details and utilize Evolve tools and resources to ensure brand standards and expectations are met.
• Research, diagnose, and recommend solutions to scenarios or problems that are varied but similar.
• Maintain adherence to team and company standard operating procedure (SOP) while meeting performance and behavior expectations.
• Hold yourself accountable for measuring and meeting predefined performance objectives.

Qualifications

• 2+ years of consultative sales, project management, or customer service experience required.
• World-class relationship-building skills consisting of excellent verbal and written communication skills as well as active listening.
• Proactive communicator and strategic thinker with strong attention to detail who leads with a hospitality mindset.
• Ability to stay organized and efficiently prioritize detail-oriented work that varies in both importance and time sensitivity.
• Ability to analyze, interpret, and communicate data effectively and the ability to distill to the broader market.
• Collaborative and solution-based approach to complex problem-solving and feedback.
• Foundational sales skills with the ability to overcome objections.
• A goal-oriented, results-driven mentality.
• Adaptable and flexible in a rapidly changing environment.
• Knowledge of the vacation rental industry and experience with Salesforce and/or SalesLoft is a plus.

Compensation

For this role compensation is based on a base pay plus commission model. Our base pay is $52,020.80 annually, based on a 40 hour work week ($25.01/hr). This role is eligible to earn an uncapped monthly commission (with on target earnings of $10,500 annually) based on individual performance.

Location

All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! If you're planning to move soon, please let us know, and we'll be happy to review your application again.

Benefits

• Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match.
• 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage.
• Comprehensive medical, dental, and vision plans, with 100% employer-paid dental and vision for individual coverage, a low-cost medical option, 10 free mental health visits, and pet insurance.
• Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you.
• Annual Evolve travel credit after one year and discounts on stays at all Evolve properties.
• World-class onboarding programs, learning, and development resources to help you grow your impact.
• Employee Resource Groups celebrating our diverse communities at Evolve.