Customer Love Associate @Reformation
Customer Service
Salary $17.60 - $18.65..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 5d ago

[Hiring] Customer Love Associate @Reformation

5d ago - Reformation is hiring a remote Customer Love Associate. πŸ’Έ Salary: $17.60 - $18.65 per hour πŸ“Location: USA

Role Description

  • Provide consistently magical customer service across all customer service channels.
  • Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships.
  • Consistently meet and exceed performance goals.
  • Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item.
  • Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible.
  • Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development.
  • Get to know the ins and outs of all aspects of the business and gain exposure to different teams.

Qualifications

  • Smart, incredibly organized, and driven towards excellence.
  • Passionate about Reformation’s mission and products.
  • An incredibly friendly person who loves interacting with people and never loses their cool.
  • Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies.
  • Positive and willing to take on any task, big or small.
  • Strong communication skills across all customer service channels, including email, text, and chat.
  • Able to meet deadlines consistently while juggling multiple tasks; excellent with time management.
  • Flexible and able to work in a constantly changing environment.
  • Productive, focused work style to successfully meet case volume expectations.

Requirements

  • Prior experience on an e-commerce customer service team (extra credit).
  • Proficiency with Kustomer and Google Suite (extra credit).
  • Availability for occasional rotating shifts in the evening, early morning, and on weekends.
  • Part-Time: 8–29 hours/week, with occasional weekend shifts required.
  • Full-Time: 32–40 hours/week, with occasional weekend shifts required.
  • Flexible availability is especially important.

Compensation

  • Anticipated wage for this position is $17.60 - $18.65 per hour, depending on various factors.
  • This role may also be eligible for an annual discretionary bonus based on a range of factors.
  • Compensation decisions may vary from the listed range to reflect individual circumstances and evolving business needs.

Benefits

  • Employer-sponsored private medical, dental, and vision insurance.
  • Commuter benefits to help support your travel to and from work.
  • Competitive paid time off policies including vacation, sick leave, and company holidays.
  • Retirement planning support, including the option to invest in Environmental Social Governance-aligned funds.
  • Access to fertility care support through Carrot, with up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
  • Donations to community efforts on a yearly basis.
  • Clothing discount and culture events (like our annual Ref Values week and Volunteer Time Off).
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Love Associate @Reformation
Customer Service
Salary $17.60 - $18.65..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 5d ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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