[Hiring] Customer Intake Specialist @Medical Guardian

Role Description

MedScope (a division of Medical Guardian) is seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email.

• Registration duties include verifying information contained on the order form.
• Communicating directly with either the customer or the referring source as needed.
• Navigating varying healthcare portals to find customer information needed during the Intake process.
• Entering the order and all relevant information into our customized system.
• Correcting existing customer records when notified of changes.
• Cancelling customer accounts.
• Answering calls and emails daily from both customers and care managers.

Ability to work as part of a team, across varying departments is a must. Compliance with HIPAA guidelines is required, as there will be handling of confidential health information.

This position follows an extended schedule that differs from the standard 9:00 AM – 5:00 PM ET shift worked by the rest of the team. The first 5 to 5.5 hours will overlap with standard team hours, while the remaining portion of the shift is dedicated to supporting our expanding national partnerships that require evening phone coverage.

• Answering inbound calls from members who wish to opt in to eligible Medicare Advantage services.
• Completing standard intake processing tasks, including email and fax order entry.

This is a full-time position requiring a daily schedule of 12:00 PM - 8:00 PM EST. Please note that up to the first 30 days of employment will require a traditional 9:00 AM - 5:00 PM EST schedule to allow for proper onboarding and training.

Hourly rate: $21/hour

Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.

Qualifications

• Minimum associate degree in healthcare related field (preferred).
• Proficiency in the Microsoft Office suite of applications required.
• Ability to type at least 40 WPM.
• Must complete daily tasks assigned.
• Must be detail oriented.
• Ability to adapt to changes.

Requirements

• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Behavioral Requirements

• Intelligent individual with excellent oral and written communication skills.
• Critical thinker - ability to decipher when things are missing or incorrect.
• Accurate and organized - heavy data entry of important information.
• Friendly phone demeanor - will be in direct contact with both customers and referring sources.
• Team player - will work on the Intake team as well as with other departments daily.
• Punctual and reliable with a professional appearance and demeanor.

Benefits

• Health Care Plan (Medical, Dental & Vision).
• Paid Time Off (Vacation & Public Holidays).
• Short Term & Long Term Disability.
• Retirement Plan (401k).