[Hiring] Customer Intake Senior Associate @Empower

Role Description

Empower is seeking an extremely detail-oriented, responsible, and highly organized full-time Customer Intake Senior Associate to join our team. In this role, you will be responsible for verifying the accuracy and completeness of new customer account information and for communicating and working with new customers to update their information if necessary. This remote (U.S. only) role requires 40-45 hours/week, Thursday - Monday. We are unable to sponsor visas for this position.

• Verify and ensure the accuracy of customer account information
• Communicate and work with customers via phone, email, and messaging to ensure their account information is accurate and complete
• Work in collaboration with Empower customer success team

Qualifications

• You are extremely detail-oriented and organized
• Polished written and verbal communication skills
• Experience in a customer service/support role or call center environment (preferably for a financial institution)
• Familiar with Zendesk
• Team-first mentality and a professional attitude
• College degree
• 2+ years of professional experience

Requirements

• Experience in finance or accounting roles

Benefits

• Competitive compensation: $60,000 - $80,000 base salary (based on experience) + equity + performance based bonus + competitive benefits
• Being part of a great team to better the lives of millions of people