[Hiring] Customer Implementation & Training Specialist @Beacon Holdings

Role Description

We’re looking for a Software Implementation & Training Specialist to help customers adopt and get the most out of SDC’s ERP software. You’ll guide customers through implementation readiness, user training, and post-go-live support, with particular attention to accounting and manufacturing workflows. This is a hands-on, customer-facing role for someone who understands how businesses operate and enjoys helping people learn.

• Implementation planning & readiness
  • Understand each customer’s business processes, user roles, and learning needs.
  • Build training plans aligned with implementation milestones, coordinating schedules, prerequisites, and customer responsibilities.
• Training delivery & facilitation
  • Lead instructor-led workshops, virtual sessions, and train-the-trainer programs for business users and super-users.
  • Adapt your approach to different levels of technical confidence and give users opportunities to practice realistic tasks.
  • Onsite travel to locations worldwide including the Caribbean, USA and Canada.
• Curriculum & content development
  • Create role-based learning paths covering relevant ERP modules and workflows.
  • Develop and maintain practical resources, including job aids, process guides, short videos, and hands-on exercises, updating them as the product evolves.
• Business process guidance
  • Help customers understand how their accounting and operational processes work within the system.
  • Explain how transactions flow between modules and how day-to-day activity affects financial reporting, inventory accuracy, and downstream workflows.
• Testing & go-live preparation
  • Partner with implementation consultants, customer project leads, and technical teams to validate training environments and support user acceptance testing.
  • Help users practice end-to-end scenarios, document issues, and flag readiness gaps before go-live.
• Post-go-live support & adoption
  • Provide frontline guidance during the transition to live operations.
  • Diagnose user difficulties, distinguish training needs from configuration or product issues, and coordinate escalation and follow-through.
  • Deliver refresher sessions where additional support is needed.
• Progress tracking & continuous improvement
  • Track training completion, demonstrated user readiness, and adoption measures agreed with the project team.
  • Communicate risks early and use customer feedback and recurring support questions to improve future implementations.

Qualifications

• 7+ years of experience in software training, ERP implementation, or enterprise application deployment, with a track record of leading customer-facing training workstreams through go-live.
• Strong working knowledge of ERP platforms and experience supporting ERP or MRP implementations.
• A strong accounting background, with the ability to explain financial workflows such as general ledger, accounts payable, accounts receivable, and period-end close.
• Familiarity with procurement, inventory, supply chain, or manufacturing processes, and the ability to translate a customer’s existing ways of working into system-based workflows.
• Experience building role-based curricula and facilitating learning for adult audiences.
• Clear and patient when explaining technical concepts to non-technical users.
• Comfortable guiding teams through operational disruption.
• Able to manage training schedules and cross-functional dependencies across concurrent projects.

Requirements

• Experience with digital adoption platforms, learning management systems, or e-learning authoring tools.
• Familiarity with manufacturing costing, bills of materials, production planning, or inventory valuation.
• Experience supporting data migration validation, reconciliation, or system configuration.
• A professional accounting qualification or formal training in instructional design, project management, or change management.
• Experience building a reusable training library or improving a software implementation methodology.
• Ideally based near Markham or in the Greater Toronto Area.

Benefits

• Ownership of customer training and readiness across ERP implementations.
• The opportunity to shape SDC’s training materials and implementation practices.
• Hands-on work with customers across finance and operational teams.
• Room to deepen your expertise in ERP delivery, customer education, and change management.