[Hiring] Customer Experience Representative @APL Logistics

Role Description

The role of the Representative, Customer Experience, is to provide effective communication, problem resolution, and customer service. The Representative works with ILS customers and APL Logistics support teams globally, which consist of:

• ILS management
• APL Logistics account management teams
• Systems
• Operations
• Sales

The Representative will:

• Implement new procedures
• Assist in the development of new programs
• Identify new business potentials for stronger business relationships between customers and APL Logistics
• Execute day-to-day activities for the movement of cargo

Company Description

APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial, and Retail markets. These solutions include:

• Order Management
• Distribution & Fulfillment
• Customs Brokerage
• Transportation products delivered across six regions

We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.

At the heart of our offering is a global, cross-functional ability to manage customer orders from origin all the way to final destination via a network of global professionals.

EEO Statement

The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics:

• Race
• Color
• Religion
• Creed
• Sex (gender identity)
• Pregnancy (including childbirth and related medical conditions)
• Sexual orientation
• Marital status
• National origin
• Ancestry
• Age (40 and over)
• Medical condition
• Genetic information (including characteristics and testing)
• Veteran status
• Physical or mental disability status
• Any other legally-protected status