[Hiring] Customer Experience Rep II @Datavant
Customer Experience Rep II @Datavant
Customer Service
Salary $22.50 - $26.44
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 3d ago

[Hiring] Customer Experience Rep II @Datavant

3d ago - Datavant is hiring a remote Customer Experience Rep II. ๐Ÿ’ธ Salary: $22.50 - $26.44 ๐Ÿ“Location: USA

Role Description

Datavantโ€™s Customer Experience Representative II โ€“ Retrieval serves as a knowledgeable and trusted resource for Record Hub customers, independently resolving complex inquiries and issues while delivering a high-quality customer experience. This role handles escalated or nuanced cases, contributes to process improvement, and supports the ongoing effectiveness of the customer experience function.

  • Maintain a positive, empathetic, and professional attitude toward customers at all times, even in high-stress or escalated situations.
  • Respond promptly to customer inquiries in a high call volume, fast-paced environment with minimal supervision.
  • Interact with customers via telephone, email, and online chat to answer complex product-related questions, resolve advanced issues, and provide in-depth education on Record Hub processes.
  • Independently investigate and resolve complex product and service complaints, including those requiring cross-functional coordination.
  • Identify trends in customer issues and recommend improvements to workflows, tools, or knowledge resources.
  • Serve as a point of escalation for Level I representatives and provide informal guidance or peer support as needed.
  • Ensure appropriate actions are taken to fully resolve customer problems and concerns, following through to completion.
  • Accurately maintain customer accounts and detailed records of interactions, inquiries, and resolutions.
  • Make outbound telephone and email contacts to customers to provide education, proactive updates, and issue resolution.
  • Communicate and coordinate effectively with colleagues, specialists, and internal partners to resolve customer needs.
  • Provide actionable feedback on the efficiency and effectiveness of customer service processes.
  • Participate in training, onboarding, or knowledge-sharing initiatives as requested.
  • Perform other related duties as assigned.

Qualifications

  • Strong verbal and written communication skills with the ability to explain complex information clearly.
  • Demonstrated ability to manage escalated or sensitive customer situations with professionalism and composure.
  • Advanced critical thinking and problem-solving skills, with sound judgment and attention to detail.
  • Proficiency in navigating multiple systems and quickly learning new software and tools.
  • Strong working knowledge of ticketing systems and call center technologies.
  • Ability to prioritize work independently and adapt to changing demands.

Requirements

  • High school diploma, general education degree, or equivalent required.
  • 4 or more years of customer service experience, preferably in healthcare, data, or technology environments.
  • 2 or more years of experience in a call center or customer support environment.
  • Experience handling complex cases, escalations, or specialized customer issues.
  • Experience using call center phone systems such as RingCentral.
  • Strong data entry and typing skills (30+ WPM).

Benefits

  • Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
  • The estimated base pay range per hour for this role is: $22.50 - $26.44 USD.
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Experience Rep II @Datavant
Customer Service
Salary $22.50 - $26.44
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 3d ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
Interview Completed โœ“
Offer Accepted โœ“
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