[Hiring] Customer Experience Operations Intern @FireMon

Role Description

FireMon is looking for a technically curious and motivated Customer Experience Operations Intern to support our CX Operations team. This internship is an opportunity to gain hands-on experience working across customer systems, analytics, AI initiatives, and operational processes within a fast-paced technology environment.

You’ll work alongside experienced professionals while contributing to projects that improve efficiency, customer experience, and operational visibility across the business.

• Assist with managing and analyzing data across multiple platforms including CRM, CX, Support, and communication tools
• Support CX leadership with operational initiatives, reporting, and AI-focused projects
• Help optimize workflows and improve operational processes
• Assist with integrations and automation efforts using APIs and webhooks
• Contribute to reporting dashboards and data analysis using SQL and Python
• Support the design of AI prompts and conversational logic for customer-facing chatbot experiences
• Collaborate cross-functionally with teams across the organisation

Qualifications

• Interest in Customer Experience, Operations, Data Analytics, or AI-driven technologies
• Basic knowledge of SQL and/or Python
• Familiarity with APIs, webhooks, or automation tools is a plus
• Strong problem-solving mindset and attention to detail
• Curious, proactive, and eager to learn
• Strong communication and collaboration skills

Company Description