[Hiring] Customer Experience Manager @Bennie

Role Description

The Customer Experience Manager (CEM) is responsible for driving customer satisfaction and retention by leading and delivering an exceptional service experience for an assigned book of business. The CEM serves as the primary service relationship owner for assigned customers, while providing support in the development and delivery of key benefit strategies, and helping to develop and maintain relationships with customers and external partners.

Responsibilities include:

• Lead and manage the service relationship and strategy for assigned customers, ensuring the delivery of high-quality service experiences and customer satisfaction.
• Support execution of the annual customer account plan for all assigned customers.
• Work collaboratively with the consulting delivery team to support the creation and development of key consulting deliverables.
• Lead customer open enrollment presentations.
• Work collaboratively with other members of the consulting delivery team to support the development and implementation of strategic initiatives.
• Stay updated on industry trends, best practices and regulatory changes, and support education and enablement of customers regarding these developments.
• Collaborate with cross-functional teams, including but not limited to sales, data operations, and product, to identify and support business development and operational improvement opportunities.
• Maintain strong relationships with all customers, strategic partners, and internal Bennie collaborators.
• Other duties as assigned.

Qualifications

• 3 years of benefit account management experience supporting a benefit consulting team with demonstrated success in supporting a complex book of business.
• Requires knowledge in benefits and renewal workflow management to effectively service a large client portfolio.
• Life & Health Producer’s License.
• Working knowledge of MS Excel, Word, and PowerPoint.

Requirements

• Experience working with today’s leading HR/Benefits technology platforms (Nice to Have).
• Experience in both large- and small-group benefits consulting (Nice to Have).

Benefits

• Competitive salary for this fully remote position, commensurate with experience and qualifications. The estimated annual salary range for this role is USD80,000 to USD110,000.
• Flexible Time Off: Flexible vacation policy and paid company holidays.
• Remote-first environment: 100% remote (must be based in the US).
• Health Benefits that include: Medical/Dental/Vision, HSA & FSA, HRA, Life, Disability, & Employee Assistance Program.
• Wellness Benefits that include: Headspace, Wellhub, Rocket Lawyer, One Medical Membership, Kindbody, Financial education with Betterment.
• Stock Options: All full-time employees are granted stock options.
• Remote Work Stipend: A $1,000 WFH Stipend.
• Paid Parental & Bonding Leave.
• Employee Referral Bonus Program.

Company Description

Bennie is an employee benefits services and technology firm that helps companies create a healthier workplace. Bennie provides services and technology that are beyond what growing companies typically receive, yet exactly what they need.

Bennie has built the ultimate benefits platform that connects disparate systems across the benefits supply chain to deliver a complete experience for employees, employers, and partners. Bennie’s technology, benefit plans, and service model are designed to enable employers and their employees to experience best-in-class outcomes that reduce overall health plan costs.

Bennie is headquartered in Stamford, CT, and is a remote-first company with employees across the U.S.