[Hiring] Customer Experience Getaway Consultant @Hopesglobalgetaways

Role Description

We're currently expanding our remote travel support division and are seeking motivated, service-minded individuals to join our team as Customer Experience Getaway Consultants. In this role, you'll help clients navigate the vacation planning process by providing personalized assistance, coordinating travel-related details, and ensuring a smooth experience from inquiry to confirmation. This opportunity is ideal for individuals who enjoy helping others, communicating clearly, and managing multiple moving parts in a flexible work-from-home setting. No previous travel industry experience is necessary; comprehensive training and ongoing mentorship are provided.

• Assist clients with planning travel experiences based on their interests, timelines, and budgets
• Coordinate vacation details including hotels, transportation, cruises, excursions, and activities
• Review and compare travel options using approved booking and supplier systems
• Keep clients informed with timely updates regarding reservations and next steps
• Respond professionally to inquiries through phone, email, and online communication tools
• Support itinerary adjustments, scheduling updates, and follow-up requests as needed
• Maintain organized records and accurate client information within internal platforms
• Participate in virtual onboarding sessions, training workshops, and team development meetings

Qualifications

• Strong interpersonal and communication skills
• Organized, dependable, and detail-focused
• Comfortable working independently and managing tasks remotely
• Familiarity with email, online platforms, and basic computer systems
• Positive attitude with a willingness to learn and adapt
• Experience in customer service, hospitality, scheduling, retail, or administrative support is helpful but not required

Requirements

• Must be at least 18 years old
• Must be authorized to work in the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring countries/regions

Benefits

• 100% remote opportunity with flexible scheduling
• Training provided for all new team members
• Ongoing mentorship and professional development support
• Access to travel tools, booking systems, and supplier partnerships
• Eligibility for travel incentives, discounts, and recognition programs
• Growth potential within a supportive and expanding remote team