[Hiring] Customer Experience Education Advisor @Renaissance Learning EMEA APAC

Role Description

The purpose of the Education Advisor – Customer Experience role is to deliver high‑quality onboarding, implementation support, and data‑insight training for customers using Renaissance products.

• Build positive, trusting relationships with a wide range of customers.
• Respond to customer queries promptly and professionally.
• Schedule and deliver consultations and training sessions.
• Run reports and accurately analyse and interpret customer data ahead of meetings.
• Access customer data independently and prepare clear, accessible data presentations (with team quality‑assurance support).
• Deliver engaging presentations, webinars, and training sessions that empower customers to embed Renaissance solutions, understand their data, and identify next steps that work for their context.
• Record customer interactions in our CRM system accurately and in a timely manner.
• Capture and share customer insights with relevant teams (e.g., Marketing, Sales, product) to support continuous improvement.
• Draw on your teaching or education experience to support colleagues across the business.
• Use initiative to identify and support customers who may benefit from additional guidance.
• Monitor the progress of assigned schools throughout implementation to reduce time to value and support long‑term success.
• Identify customers at risk of disengagement and take appropriate, timely action.

Qualifications

• Experience in the education sector, ideally with Qualified Teacher Status, and strong knowledge of Renaissance and GL Assessment solutions.
• Clear and confident communication.
• Strong interpersonal skills and the ability to build effective relationships.
• Ability to work proactively and independently.
• Solid data‑handling and interpretation skills.
• Ability to influence and support others constructively.
• Ability to communicate effectively with people at all levels and across teams.
• Commitment to positive collaboration with colleagues and customers.
• Openness to change and enthusiasm for continuous improvement.

Requirements

• This is a Fixed Term maternity cover position for up to 12 months.
• Remote home based (UK) role with occasional travel required for team meetings along with attendance at Education sector conferences or customer locations as needed.
• Basic salary between £36-38,000 per annum dependent on experience plus commission.
• The closing date for this position is Monday 18th May - however we will be continually reviewing applications so may close the role prior to this date depending on applications numbers.

Benefits

• 25 Days per annum plus Bank Holidays (3 to be used for our Christmas shutdown).
• A day off for your birthday to celebrate in style!
• Workplace Nursery scheme.
• 5 volunteering days a year to use for the causes of your choice.
• Access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants.
• BUPA Healthcare, Life assurance, Permanent health insurance.
• Pension scheme with enhanced employer contribution – up to 8%.