[Hiring] Customer Experience Associate III @Conduent

Role Description

As a Customer Service Representative III, you will assist the EPS Call Center with all aspects of the customer service functions, including receiving 80 inbound calls from Debit card cardholders; provide appropriate and accurate information over the telephone.

• Assist with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required.
• Assist with supervisor call backs.
• Assist with agent chat assistance.
• Assist with the call center floor to assist representatives with questions or difficult telephone calls.
• Answer inquiries regarding general dispute process.
• Data entry of disputes when necessary.
• Assist department supervisor and manager in implementation of work assignments.
• Act as department supervisor without supervisor/manager.
• Perform all other duties as assigned.

Qualifications

• Must be at least 18 years of age or older.
• Must have a High School Diploma, or GED.
• A minimum of 1 year experience in Call Center or Customer Services.
• All internals must have 6 months experience in your current role.

Requirements

• Must be able to successfully pass a criminal background check, credit check and security fingerprint.
• Compliance with camera requirements for meetings and training.
• Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
• Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
• The company will provide all necessary computer equipment.
• Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
• Working knowledge of computers and Windows applications.

Benefits

• Full Time Employment.
• Competitive Pay: $18.00/hr.
• Career Growth Opportunities.
• Full Benefit Options.
• Great Work Environment.