[Hiring] Customer Experience Associate III @Conduent
Customer Experience Associate III @Conduent
Customer Service
Salary usd 18 per hour
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 2mths ago

[Hiring] Customer Experience Associate III @Conduent

2mths ago - Conduent is hiring a remote Customer Experience Associate III. πŸ’Έ Salary: usd 18 per hour πŸ“Location: USA

Role Description

As a Customer Service Representative III, you will assist the EPS Call Center with all aspects of the customer service functions, including receiving 80 inbound calls from Debit card cardholders; provide appropriate and accurate information over the telephone.

  • Assist with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required.
  • Assist with supervisor call backs.
  • Assist with agent chat assistance.
  • Assist with the call center floor to assist representatives with questions or difficult telephone calls.
  • Answer inquiries regarding general dispute process.
  • Data entry of disputes when necessary.
  • Assist department supervisor and manager in implementation of work assignments.
  • Act as department supervisor without supervisor/manager.
  • Perform all other duties as assigned.

Qualifications

  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or GED.
  • A minimum of 1 year experience in Call Center or Customer Services.
  • All internals must have 6 months experience in your current role.

Requirements

  • Must be able to successfully pass a criminal background check, credit check and security fingerprint.
  • Compliance with camera requirements for meetings and training.
  • Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
  • Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
  • The company will provide all necessary computer equipment.
  • Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
  • Working knowledge of computers and Windows applications.

Benefits

  • Full Time Employment.
  • Competitive Pay: $18.00/hr.
  • Career Growth Opportunities.
  • Full Benefit Options.
  • Great Work Environment.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Experience Associate III @Conduent
Customer Service
Salary usd 18 per hour
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 2mths ago
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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