[Hiring] Customer Experience Associate I @Conduent

Role Description

Remote Technical Customer Service Specialist

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients with their relational database, SSL, and server needs.

Starting Pay: $17.31 Per Hour – Full time – Weekdays 11 am to 8 pm EST.

From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package from day one, so you’ll be able to thrive both personally and professionally.

As a Remote Technical Customer Service Specialist, you will be responsible for:

• Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational databases.
• Performing routine call center activities concerning business products and services.
• Using the tools provided to guide you through customer conversations.
• Providing customers with important information while communicating in a warm empathetic manner.
• Gathering information to keep customer profiles and accounts up to date.
• Using your computer knowledge to give exceptional customer service.

Qualifications

• High school diploma or equivalent.
• At least 6 months of customer service work experience.
• Typing Speed of 30WPM or higher.
• Knowledge of desktop and portable devices.
• Knowledge of relational databases, SSL and/or Servers.

Requirements

• Be able to successfully pass a criminal background check.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 3mbps or higher and ping results lower than 175ms.
• Secured workspace that has a door that separates you from the rest of your home.

Benefits

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• Weekends and holidays normally off