[Hiring] Customer Experience Associate @Utility Profit

Role Description

Our Customer Experience Associate serves a variety of critical functions for Utility Profit renters, primarily working with renters to ensure that their utility orders are completed and verified. The position requires delivering stellar customer support and sales-adjacent activities and will work remotely from Mexico (or a location within 2 hours of US Central Time Zone) on an ongoing basis.

What you'll be doing:

• Inside Sales & Customer Support: Assist renter customers with placing utility orders and explaining their options. Communicate with renters by phone, text, and email.
• Phone Support: Make outgoing calls to follow up with renters and sometimes utility providers.
• Additional Client or Other Support: Assist with other activities to support our clients and growing team as time allows.

Qualifications

• Fluent in English with great verbal and written communication skills.
• Good listener with attention to what renters say.
• Driven to push for completion of the order process.
• Experience in handling sensitive information securely.
• Comfortable using and learning new technology.
• Highly organized and able to track multiple moving pieces in a high-volume environment.
• Friendly, naturally outgoing, and extroverted.
• Quick on your feet and adaptable to change.
• Enjoy working toward goals and being rewarded.

Requirements

• Available to work full-time hours - 5 days a week, totaling 45 hours with some weekend availability.
• Exact schedule will be determined upon hire, generally falling within 8 AM–8 PM CT each day of the week.
• Willing to go through a standard background check as part of the onboarding process.

Benefits

• Innovative Company: Join a small but growing team at an extremely innovative company changing the real estate and utility market.
• Supportive Team: An amazing team to help train you and support you as you advance.
• Modern Technology: Developed software & CRM systems to deliver the best client experience.
• New School Real Estate: Awesome work environment at a company with an inspiring vision.
• Growth Opportunities: Expanding teams quickly and hire from within as we grow.
• Diversity: Commitment to building a diverse workforce.
• 4-Months Contract: Contract may be subject to renewal based on volume and performance.