[Hiring] Customer Experience Agent @Remote World

Role Description

You'll support customers via live chat and email on everything from payment questions and account issues to product features and onboarding. In fintech, support isn't just about fixing problems — it's about building the confidence customers need to manage their money.

• Handle inbound live chat and email queries about accounts, payments, and features
• Guide new customers through onboarding and account setup
• Investigate payment and transaction issues and escalate to the ops team where needed
• Maintain compliance with financial services communication standards
• Identify and flag patterns in customer issues to the product team

Qualifications

• Professional, precise written English — accuracy matters in financial services
• Calm and methodical — you work through problems step by step
• Discreet and trustworthy with sensitive financial information
• Reliable and deadline-driven with strong attention to detail

Requirements

• Experience in fintech, banking, or financial services support (nice to have)
• Understanding of basic banking concepts (payments, transfers, reconciliation) (nice to have)
• Familiarity with Intercom or similar fintech support tooling (nice to have)

Benefits

• $2,200–$3,500 USD/month based on experience
• Fully remote with flexible hours
• High-trust environment — you're the voice of a financial product
• Paid leave
• Path to Senior Support, Compliance, or Customer Success roles