[Hiring] Customer Experience @Natulim

Role Description

We’re looking for a dynamic, people-first Customer Experience to lead our customer support efforts in the GREEK MARKET. This role is perfect for someone who loves creating meaningful customer connections.

Qualifications

• Native Greek
• Spanish valuable
• Strong written and oral skills
• Efficiency and agile response

Requirements

• Serve as the primary point of contact for customer inquiries via email, chat, and social platforms.
• Build scalable support systems (e.g. help desk, FAQs, auto-replies) to ensure prompt and helpful service.
• Track and report on customer feedback, complaints, and satisfaction metrics to inform product and service improvements.
• Develop loyalty and retention strategies through proactive customer outreach and problem-solving.
• Collaborate with operations and logistics teams to resolve order issues and improve post-purchase experience.
• Own and execute the social media calendar across platforms (Instagram, TikTok, Facebook, Pinterest, etc.).
• Create compelling and on-brand content (graphics, captions, short videos, user-generated content).
• Monitor trends, hashtags, and platform updates to keep content fresh and culturally relevant.
• Engage with our online community through comments, DMs, and mentions. Track performance and optimize campaigns based on insights and KPIs.