[Hiring] Customer Engineering Manager @Enode

Role Description

Enode is looking for an experienced Customer Engineer to help our customers maximize the value from our products while also contribute to shaping Enode´s Customer Engineering function. In this role you’ll interface directly with engineers, product managers, and leadership stakeholders as they integrate Enode’s API to help them realise value from our product fast. Beyond the integration phase, Customer Engineers also own the technical relationship with customers and act as an internal advocate for customers throughout their entire journey with Enode. This role will involve working in a pre-sales and post-sales capacity.

You will be a core part of Enode’s Customer Success team and play a critical part in evolving this function within Enode, whilst also working on a daily basis across engineering, product, and sales teams. You will be joining a team of 3 customer engineers and work closely with our Tech Ops Engineer who provides technical support to customers.

In this role, you will:

• Design and help our customers implement technical solutions using the Enode API based on their engineering, product, and business needs.
• Advise customers on technical product architecture and best practices for using the Enode API and provide ongoing technical support to customers (e.g. answering technical questions, debugging customer implementations and resolving/escalating issues).
• Identify and debug issues in customer implementations, and proactively make necessary fixes and/or improvements directly in the Enode codebase.
• Act as a champion for new products, features, and company initiatives based on customer discussions and your own product expertise you will develop in the role to ensure Enode’s resources are allocated to high impact areas.
• Drive and/or contribute to internal projects (e.g. developer portal experience, Integration Guides, customer analysis, etc).

Qualifications

• 5+ years of experience relevant to customer engineering such as solutions/sales engineering or being a user-oriented software engineer.
• An all-rounder who is energised by managing technical client relationships but can also dive into the codebase to make fixes/improvements.
• Experience deploying complex software in critical infrastructure-like players, mapping API software to existing enterprise stack of ERP, CRM and similar.
• Experience working with enterprise customers with large IT departments and corresponding work processes and governance mechanisms.
• An articulate communicator who has the ability to explain complex, technical issues at the right level depending on the audience.
• A nimble operator & team player who can thrive in a dynamic environment and flat organisation where tasks change frequently to fit the requirements of the company.
• Willingness to travel to customer locations on a regular basis.

Requirements

• Nice to have: Experience from a technical role in third-party API companies.
• Nice to have: Pre-sales experience, supporting RfP processes for enterprise customers.

Benefits

• Opportunity to join and impact an early-stage climate tech startup with global aspirations as we scale.
• A mission-driven, fun and caring environment with high drive and ambition.
• Competitive compensation, including a very attractive employee option program - you’re part of our journey.
• Remote-first in Europe, with the option of attending an office in Oslo or receiving a co-working pass on demand.
• Three annual off-sites to connect with the team in exciting & fun places.
• Flexible, human-first culture.
• Stipend for setting up your home office.