[Hiring] Customer Engineer - Google Workspace @Insight Enterprises, Inc.

Role Description

As a Google Workspace Customer Engineer at Insight, your role demands close, proactive collaboration and seamless, professional interaction with a variety of internal and external stakeholders. Externally, this includes Insight's diverse and valued customer base, where you serve as a technical expert supporting and leading conversations with our sales teams.

• Maintain a strong and strategic working relationship with key partners, notably the Google sales and professional services teams.
• Collaborate with Insight's Sales, Project Management, Change Management, and technical delivery teams to ensure project alignment and successful execution.
• Engage with customers daily throughout the sales cycle—from initial qualification and kickoff to communication of progress and final closure.
• Collaborate with a diverse group of stakeholders, including technical project managers, engineers, and executive leadership.
• Provide technical pre-sales support by analyzing the technical landscapes and commercial hurdles of potential clients.
• Deliver impactful live demonstrations, technical presentations, and in-depth architectural reviews for potential clients.
• Support the sales process by outlining project requirements and calculating necessary technical resources.
• Cultivate professional relationships and establish authority with client-side technical leaders.

Qualifications

• Proven experience in a customer-facing role (5+ years).
• Comprehensive understanding of the Google Workspace ecosystem.
• Experience in identifying customer problems, technical objections, and use cases.
• Associate Google Workspace Administrator certification to be completed within the first 45 days of employment.
• Google Cloud Digital Leader certification to be completed within the first 6 months of employment.
• Google Generative AI Leader certification to be completed within the first year of employment.

Requirements

• Experience with AI platforms, particularly agentic AI capabilities, for automating business processes.
• Understanding how to secure cloud environments, prevent data loss, and set data handling policies through the Admin console.
• Proficiency in migrating mail and files from competitor platforms to Google Workspace.
• Proficiency in Google to Google migrations using traditional migration methods and Google's Domain Transfer Tool.
• Deep understanding of Microsoft 365 architecture and its associated services.
• Experience in replying to the technical parts of RFPs and RFIs.
• Ability to work with Sales Specialists, Marketing, and Customer Success teams to create account strategies.
• Experience presenting to and influencing technical stakeholders.
• Ability to solve technical problems and adjust solutions for different customer environments.
• Ability to explain complex technical information clearly.
• Knowledge of cloud platforms including AODocs, Okta, JumpCloud, M.io, Omnissa, CloudFuze, and CloudM.

Benefits

• Opportunities to upskill, earn promotions, and elevate your career.
• Support for you and your family, and engagement with your local community.