[Hiring] Customer Engineer @Kitu Systems

Role Description

Kitu Systems is seeking a dedicated, creative individual to architect and deliver solutions. In this position, you will be an integral member of a technical team focused on delivering cutting-edge solutions to a broad range of both technical and non-technical stakeholders. You will help design, develop, and oversee the implementation of technology solutions. Make a difference in a small company environment.

• Strong communication and customer relationship experience.
• Troubleshoot complex issues quickly and effectively. When field systems go down, you will be a member of the team responsible for owning the outage across its lifecycle, from remediation to postmortem.
• Provide technical support to customers during the implementation and post-sales stage. Help troubleshoot issues and debug code to ensure smooth deployment and operation of solutions.
• Contributes to creation and maintenance of technical documentation for accurate records of project activities, issues, and resolutions.
• Work closely with cross-functional teams, including developers, quality assurance, and product manager to gather requirements and ensure alignment between objectives and technical solutions.
• Evaluate existing systems to identify areas for optimization, modernization, and integrations.
• Serve as the technical liaison between business, product, and development.

Qualifications

• 3+ years of experience
• Strong project and time management abilities
• Excellent communication skills, both verbal and written, to effectively convey technical concepts to non-technical stakeholders
• Ability to work collaboratively in a team environment and build positive relationships with colleagues
• Strong problem-solving abilities and analytical skills
• Familiarity with technical concepts

Requirements

• Computer Science, engineering, or information systems degree
• Experience with combined hardware/software solutions
• Familiar with Jira’s

Benefits

• If you're passionate about technology, enjoy solving complex challenges, and want to make a meaningful impact in the clean energy industry, we'd love to hear from you.
• At Kitu, you'll have the opportunity to work alongside a collaborative team where your ideas are valued, your contributions make a difference, and your professional growth is encouraged.
• Join us in helping shape the future of connected energy solutions.