[Hiring] Customer Engineer @Equixly

Role Description

As part of our continuous growth, we are looking for a Customer Engineer to join our team and drive post-sales success. This role will focus on customer adoption, technical enablement, value realization, and long-term retention. The Customer Engineer will act as a trusted technical advisor, ensuring customers fully integrate and maximize the value of the Equixly platform within their ecosystem.

• Lead the post-sales technical relationship with customers, acting as their primary technical point of contact.
• Drive onboarding activities, including technical setup, integration support, and configuration guidance.
• Ensure successful platform adoption by aligning Equixly’s capabilities with the customer’s architecture and security objectives.
• Support customers in integrating the platform into complex IT environments (on-premise, cloud, hybrid).
• Monitor platform usage, outcomes, and value realization, proactively identifying optimization opportunities.
• Deliver technical training, workshops, and enablement sessions to customer teams.
• Provide ongoing technical support in collaboration with Product and Software Engineering teams.
• Identify expansion opportunities based on customer needs and usage patterns, partnering closely with the Sales team.
• Collect structured customer feedback to contribute to product improvements and roadmap discussions.
• Contribute to documentation, best practices, and knowledge base development.

Qualifications

• Strong, hands-on experience in Application Security (AppSec), with a deep understanding of modern application threat models and secure SDLC practices.
• Proven experience working with security teams on topics such as SAST, DAST, SCA, API Security, vulnerability management, and DevSecOps practices.
• Deep understanding of API architectures (REST, GraphQL, gRPC), authentication and authorization standards (OAuth2, OIDC, JWT), and common API vulnerabilities (OWASP API Security Top 10).
• Experience integrating security tools into CI/CD pipelines and cloud-native environments (AWS, Azure, GCP, Kubernetes).
• Ability to engage in highly technical discussions with AppSec engineers, security architects, and security managers.
• Previous experience in a post-sales technical role (Customer Engineer, Technical Account Manager, Solutions Engineer) within a cybersecurity or developer-focused SaaS company.
• Experience as a Penetration Tester, Application Security Consultant, or Offensive Security Specialist is considered a strong plus.
• Hands-on experience performing application or API security assessments is highly valued.
• Strong analytical skills in identifying root causes of vulnerabilities and guiding remediation strategies.
• Ability to translate complex security findings into business-relevant insights and actionable remediation plans.
• Degree in Computer Science, Computer Engineering, Cybersecurity, or equivalent practical experience.
• Professional fluency in English (written and spoken).

Benefits

• A dynamic and stimulating work environment within an innovative cybersecurity startup.
• Real growth opportunities and direct impact: you will join a fast-evolving team with cross-functional visibility and ownership.
• Competitive compensation aligned with experience, plus company benefits.