[Hiring] Customer Engineer @Open

Role Description

We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.

• Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.
• Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.
• Debug and troubleshoot complex issues in live customer environments.
• Implement fixes, integration enhancements, or small features directly in the Node.js / TypeScript codebase.
• Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.
• Build strong expertise in the platform (including AI agents and prompt engineering) to effectively advise customers on solving their communication and support challenges.
• Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.

Qualifications

• Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.
• Hands-on experience using AI agents and prompt engineering.
• Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.
• Good understanding of (or fast ability to learn) customer support / helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).
• Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.
• Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.
• Comfortable working remotely with customers across multiple global time zones.

Benefits

• Top of the market compensation
• Health insurance
• Working at a high-growth, YC-backed startup