[Hiring] Customer Engineer @RevenueBase Inc

Role Description

We're building the data infrastructure that makes AI agents trustworthy instead of error-prone. We provide continuously refreshed, verified B2B data for autonomous AI agents and GTM workflows. This role exists to own the full customer lifecycle — onboarding, activation, health, and expansion — across every account we have.

• Own the "first successful search" — every new customer's activation milestone.
• Own customer health across all accounts.
• Drive expansion and cross-sell.
• Run onboarding at scale.
• Be the voice of the customer inside RevenueBase.
• Build the function — write playbooks, health scoring, expansion motion, and onboarding framework.

Qualifications

• You've owned a quota before — NRR, expansion, or retention.
• You've worked at early-stage companies.
• You are the most technical non-developer in every room.
• You don't wait to be told; the customer's success is your outcome.

Requirements

• Tech literacy — enough to read a customer's integration code (Python, JSON, SQL).
• B2B data fluency — understanding firmographics, technographics, intent, and contact enrichment.
• API mental model — REST, webhooks, rate limits, authentication.

Nice to have

• Direct experience in B2B data, sales intelligence, or RevOps tooling.
• Experience with MCP servers or LLM-powered agent workflows.
• Prior founding CS or founding CE experience at an early-stage company.

Your First 90 Days

• Days 1-30: Shadow every active customer conversation and build a map of all customers.
• Days 31-60: Take ownership of onboarding and publish a customer health scoring framework.
• Days 61-90: Identify and execute your first three expansion opportunities.

Who You Are Not

• You have not spent your career at companies with 1,000+ employees.
• You do not need a playbook to get started.
• You are not looking for a pure relationship role with no technical depth.

Why RevenueBase

• Product with real traction — customers rely on our platform in production.
• High ownership — small team where your work directly shapes the product.
• Customer-driven culture — activation and retention are how we measure success.
• Growth stage company — clear product-market fit and momentum.
• Impact over process — less bureaucracy, more building.

What We Offer

• Competitive compensation based on experience.
• Meaningful ownership and long-term growth opportunities.
• Flexible working hours.
• Fully remote-friendly team (East Coast / Boston preferred).
• Direct collaboration with founders and core engineering leadership.