[Hiring] Customer Engineer @NCR Atleos

Role Description

Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction.

• Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or in compliance with agreed upon Service Level Agreements.
• Required to perform work on products and services of low complexity, specifically financial/ATM products.
• Make minor repairs and replace components on Tier I equipment such as:
  • PCs
  • Workstations and peripherals
  • Printers
  • Front-end POS systems
  • Second Line Maintenance on ATMs and kiosks
  • Single pocket proof encoders
• Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment.
• May also perform required modular swaps and unit replacements.
• Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
• Build working relationships with customers and develop informal communication channels with customer account at the local level.
• Represents NCR in a manner that reflects positively on the image and reputation of the company.
• Performs periodic preventative maintenance on assigned products.
• Diagnoses problems, makes minor repairs, and replaces components (at the module level).
• Follows appropriate security procedures when working with ATMs and/or within financial institutions.
• Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management.
• Maintain an appropriate parts inventory as well as parts record keeping.
• Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.
• Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.
• Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities.
• May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports.
• May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1-50 lbs.); may require bending/squatting, walking/standing/sitting for prolonged periods; may be required to work on rotating shifts.
• Ensure staff productivity measures are achieved.
• Work together with Call Center Staff via PDA to recover machines.
• Work together with Security Escort Officer.

Qualifications

• Driving license

Requirements

• Ability to work with Microsoft Office
• Experience on Windows operating systems required
• Experience in PC Hardware Maintenance and support
• Degree in Electronics, Engineering, or a technical field
• Previous experience in NCR or similar equipment is a plus
• CCNA preferred

Company Description

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.