[Hiring] Customer Engagement Specialist @A1 Garage Door Service

Role Description

As an A1 Customer Engagement Specialist, Inbound, you will act as a liaison, provide product/services information, answer questions, schedule service appointments, and work collaboratively to resolve any emerging problems that our customers might face with accuracy and efficiency. Must be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing A1 Garage Door Services.

This position is remote, however you MUST be based in a state where we are operating. (Eligible states are: AZ, NM, OR, NV, CO, TX, MN, WI, OK, FL, TN, NC, MI, IN, OH, GA, ID, KS, MO and SC)

Qualifications

• You are a master of ownership. You see a problem; you solve the problem!
• You like to help people, and your job description is just a guideline.
• Your peers describe you as ethical and reliable.
• You move fast, you’re always busy and no task is too small or too big.
• You are self-motivated, and customer focused; you know how to close the deal!

Requirements

• Be nice! I know, we shouldn’t have to say that, but we mean it.
• Availability to work flexible hours between 5:00am and 9:30pm MST, including weekends.
• A minimum of 12 months call center experience, upselling preferred.
• Strong phone contact handling skills and active listening.
• Strong knowledge of computer systems and software.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Must be able to type 40 wpm or more.
• Strong written and verbal communication skills.
• Strong reading comprehension as well as basic math skills are required.
• Ability to take on additional tasks as needed.
• Ability to pass a pre-employment drug test (not including THC) and criminal background check.
• Employment requires current eligibility to legally work in the United States.

Benefits

• Medical, dental, vision, 401K.
• Paid Time Off.
• Weekly Pay.
• Internal Promotion opportunities.
• Company swag.