[Hiring] Customer Engagement Specialist @UniGroup, C.A.

Role Description

As a Customer Engagement Specialist, you will be the first point of contact for potential customers who are planning one of life’s biggest transitions, a move. Through inbound and outbound calls, you will schedule survey appointments, share key information, and help customers explore the right services for their needs. You will combine empathy, strong communication skills, and efficiency to create a standout experience that sets the tone for everything that follows.

• Schedule survey appointments by managing inbound and outbound calls and electronic leads
• Engage with potential customers, gather move details, and explain service options
• Provide basic moving quotes and handle stand-alone auto move requests
• Introduce value-added services and assess customer interest
• Route inquiries outside the scope of the lead center to the appropriate teams
• Support the virtual sales team with cubing and estimating
• Maintain accurate records and meet individual and team performance targets

Qualifications

• High school diploma or equivalent
• 1 to 2 years of customer service or call center experience
• A high-energy, customer-first mindset with a desire to solve problems
• Strong listening and engagement skills with the ability to ask thoughtful questions
• Comfort working independently and a willingness to grow into new responsibilities
• An interest in building sales and service skills in a collaborative environment

Requirements

• Applicants must reside in the St. Louis area
• Authorized to work in the United States without the need for current or future employer sponsorship

Benefits

• Medical, dental, and vision coverage
• Flexible spending accounts
• Employee assistance program
• 12-week primary caregiver leave and 4-week secondary caregiver leave
• Competitive paid time off plus 8 hours of volunteer PTO annually
• Company-paid life and disability insurance
• Supplemental life and AD&D insurance options
• 401k with 3 percent employer match
• Tuition reimbursement
• Paid holidays