[Hiring] Customer Engagement Manager @Falconwood, Inc.

Role Description

We have an immediate opening for a Customer Engagement Manager to perform various tasks related to customer liaison and communications, as well as managing business policy operating procedures for the Naval Enterprise Network (NEN).

Responsibilities

• Support the NEN Program Office as a liaison to Department of Navy stakeholders, including Chief Information Officers (CIOs) and Customer Technical Representatives (CTRs) in support of their IT service requirements.
• Provide contract oversight to ensure that IT service requirements are met and that IT services are delivered in accordance with the contract(s) in place.
• Provide project management oversight for contractual obligations including but not limited to IT equipment refresh, new IT equipment delivery, IT infrastructure delivery, software and application support, and legacy transition projects.
• Support new and unpriced IT requirements from initiation to delivery, assisting in translating customer needs into actionable requirements.
• Address/Identify contract execution issues and potential deficiencies.
• Develop action plans to mitigate customer and vendor contract disputes.
• Promote customer satisfaction through efficient and effective communication and proactive management of issues impacting service delivery, and facilitate stakeholder engagements as needed.

Qualifications

• Minimum SECRET clearance with Single Scope Background Investigation (SSBI).
• 7+ years of IT experience.
• Experience with Department of Navy (DON) IT environments, specifically NMCI.
• Experience with network transitions/migrations.
• Excellent public speaking and personal interaction skills.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
• Ability to work on a team, while keeping overall project goals on schedule.
• Ability to work independently with minimal or no oversight, and demonstrate exceptional written and oral communications skills.
• Exemplary customer/client management skills and techniques.
• Excellent organizational skills.

Requirements

• Desired: CISSP certification.
• Desired: Security+ certification.
• Desired: Experience supporting Information Assurance activities.
• Desired: Familiarity with DON network architecture.
• Desired: Familiarity with NMCI service delivery functions.
• Desired: Familiarity with common NMCI processes and tools.

Benefits

• Pay Range: $118,000 - $125,000.