[Hiring] Customer Engagement Executive @Kyriba

Role Description

You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers' needs — and to effectively communicate how Kyriba will help them become best-run organizations. You are a Customer Success / Engagement professional who consults with customers to uncover and help achieve their business goals. You cultivate C-level relationships and bring data-driven insights to life, and you're responsible for developing high-trust relationships with your customers, measured through growth, attrition, retention, and relationship health.

This is an impactful role working with our US-based customers and Kyriba's internal teams, and it holds central importance to our ongoing success as a company. As we continue our rapid expansion across North America, you'll play a pivotal role in supporting our growing and diverse US customer base.

How You Will Contribute

• Engage with Kyriba's US customers to drive and accelerate their value realization and ensure business outcomes are met through consumption of their purchased solutions and success service entitlements.
• Manage a broad portfolio of customers across the United States, delivering consistent, high-quality engagement across all accounts.
• Proactively engage customers to ensure they adopt full product functionality and realize maximum value from Kyriba.
• Facilitate regular customer meetings, including executive touchpoints, that measure progress and business impact.
• Take a strong outcome-focused approach, driving value delivery in support of profitable growth and retention goals.
• Establish success and engagement metrics, annual goals, and key objectives with each customer.
• Forecast risk of revenue loss in your account base by anticipating and proactively planning for customer needs.
• Develop and document account strategies in Customer Engagement Plans.
• Identify expansion opportunities to grow Kyriba's footprint through additional services and capabilities.
• Establish, maintain, and grow broad and deep relationships within each customer account.
• Facilitate Customer Advisory Councils and support executive-level board member relationships.
• Prioritize multiple competing priorities and stakeholders with urgency, independence, and sound judgment.
• Proactively collaborate with cross-functional teams to achieve successful customer outcomes.

Qualifications

• Experience in Customer Success / Engagement, Account Management, or Sales.
• Strong knowledge of SaaS models and value-based engagement.
• Strong business and financial acumen; treasury domain expertise is a plus.
• Track record of driving client adoption, retention, and growth.
• Strong relationship-building, communication, and stakeholder management skills.
• Problem-solving, negotiation, and organizational abilities.
• High degree of accountability and a "can-do" attitude.
• Demonstrated ability to operate autonomously in ambiguous or fast-moving environments.
• Self-starter with an entrepreneurial mindset.
• Customer empathy paired with a bias for action.
• Experience facilitating executive-level meetings and advisory boards is a plus.

Travel

• 20–30% travel is expected for customer meetings and company events across the United States.

Benefits

• Annual base salary range for this role is $88,240.00 - $121,360.00 based on a full-time schedule.
• Salary can progress beyond this range through sustained performance and demonstrated success in the role.
• This position may be eligible for variable compensation (e.g., performance bonus or commission-based plan) and a long-term incentive.
• Kyriba offers a comprehensive range of health, welfare, and wellbeing benefits designed to support both your professional and personal life.