[Hiring] Customer Enablement Specialist @Phrase

Role Description

You support customers through onboarding and post sales engagement, helping them implement solutions effectively and realize value quickly. You guide clients through best practice workflows, troubleshoot challenges, and provide practical recommendations tailored to their use cases. You translate complex features into clear, actionable guidance that drives adoption and long term success. You also contribute scalable resources, such as webinars or shared sessions, to reinforce learning and extend impact. This role plays a key part in customer retention and expansion.

• Guide new customers through standardized onboarding packages, ensuring completion and measurable value realization within 90 days.
• Conduct yearly workflow audits for selected accounts, uncovering usage inefficiencies and improving customer ROI.
• Translate technical features into easy tutorials.
• Track multiple customers through the onboarding window.
• Support the Academy team in building educational content.
• Host "Ask Me Anything" sessions with live audience.

Qualifications

• Deep expertise as a Phrase "Power User."
• Ability to explain technical concepts (APIs, workflow builders, LLM-based solutions, etc.) to non-technical users.
• Strong organizational skills for high-volume account management.
• Ability to think quickly and provide practical, experience-based advice during live client calls and Q&A sessions.
• Mastery of live presentations to large audiences.
• Experience creating video walkthroughs or tutorials.
• 5+ years of hands-on experience in the localization space.
• Bonus points for familiarity with LMS platforms and Academy tools.

Benefits

• Work experience in a successful and growing global SaaS company.
• Be part of an international team in Europe, APAC, and the Americas.
• Expert colleagues in their field who are determined to build the best localization platform on the market.
• An agile work environment, where it is encouraged to take smart risks.
• A culture full of trust, support and loyalty.
• A positive, open-minded, and innovative atmosphere.
• Support in your professional development and personal career goals.

What's on top:

• 4 Company holidays additional to your regular holidays.
• A Christmas break to spend time with family.
• Your birthday off to celebrate you.
• 2 Giveback days for volunteering or charity.
• Professional and extensive onboarding.
• Learning & development through Phrase learning and a Claude Enterprise User Licence.
• Additional local benefits depending on your entity.