[Hiring] Customer Enablement Specialist @HireVue Inc

Role Description

Hirevue is the global leader in video interviewing, assessments, and AI-driven hiring solutions, trusted by global enterprise organizations to transform how they find, assess, and hire talent. Our customers are sophisticated, high-stakes, and deeply invested in getting the most from our platform, and we are equally invested in them.

Let's be direct about what this role is and isn't. This is not a content-build role. We are not looking for someone to record tutorial videos and write knowledge base articles. We are looking for someone who thinks in systems, builds in AI, and designs enablement the way modern technology should work: intelligent, automated, scalable, and deeply human in its impact.

The Customer Enablement Specialist will build Hirevue's customer enablement function using an AI-first, agent-driven approach - creating automated workflows, intelligent touchpoints, and self-serve experiences that meet customers where they are and move them forward. You'll also engage directly with customers, and support the strategic programs that anchor our most important relationships.

This is not a support or service delivery role. Where other teams focus on implementation, issue resolution, and operational execution, this person focuses on what comes after: driving adoption, deepening product value, and building systems that make customers genuinely successful at scale.

You will work directly with the Chief Evangelist across Customer Success, Solution Architecture, and Renewals. What you build will be seen, used, and valued by customers and by Hirevue.

Qualifications

• The right person for this role is technically fluent and customer-obsessed in equal measure.
• You are early in your career but think like a builder.
• You have opinions about AI tools, automation workflows, and how technology should serve people.
• You are equally at home designing an agent-based workflow as you are delivering a training session to a room full of HR leaders.
• You build with AI.
• You know your way around AI tools, agent frameworks, and automation platforms.
• You think in systems.
• You are energized by customers.
• You are proactive by nature.
• You communicate with confidence and warmth.
• You are a builder.
• You are comfortable with ambiguity.

Requirements

• TA technology, HR tech implementation, or HR tech consulting experience.
• Sales or CS enablement with hands-on experience building automated workflows and AI-powered content delivery.
• RevOps or customer operations with a strong customer-facing component.
• Early-career generalists who have taught themselves to build with AI tools.
• Solution Architecture or pre-sales professionals drawn to the post-sale world.

Benefits

• You will build something that doesn't exist.
• This function is greenfield.
• AI-first from day one.
• Direct access and visibility.
• Customers will know your name.
• A mission worth showing up for.

Company Description

Hirevue is where hiring happens – transforming the way organizations discover, engage, and hire the best talent. Connecting companies and candidates anytime, anywhere, Hirevue’s end-to-end hiring platform features video interviewing, assessments, and conversational AI. The industry leader in science-backed, modern hiring solutions powered by ethical AI, Hirevue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1200 pioneering customers around the globe.