[Hiring] Customer Enablement Specialist @Andgo Systems

Role Description

As a Customer Enablement Specialist/Customer Trainer at Andgo, you'll be pivotal in ensuring customers can fully leverage our platform by driving adoption and confidence. Reporting to the Director of Professional Services, you'll bridge implementation and sustained product value, focusing on delivering impactful training and enhancing change management practices to drive meaningful behaviour change and measurable adoption.

• Deliver engaging virtual and onsite training sessions for a diverse range of audiences including senior leaders, HR teams, and frontline users.
• Adapt communication styles to suit different audiences and industry contexts.
• Connect product functionalities to operational outcomes in training, emphasizing both the "how" and "why" of the platform.
• Ensure training reflects real-world healthcare staffing scenarios.
• Design and maintain a library of enablement materials including LMS modules, videos, and scenario-driven walkthroughs.
• Establish standardized baseline training programs for consistent customer experiences.
• Develop industry-specific use cases and continuously refine content based on feedback and product updates.
• Apply change management principles to assess customer readiness and enhance the implementation experience.
• Monitor post-training metrics to identify at-risk users and improve adoption rates.
• Collaborate with cross-functional teams including Implementation, Customer Success, and Product teams to address adoption gaps.
• Participate in strategic customer conversations to understand long-term adoption trends and barriers.

Qualifications

• 3+ years of experience in SaaS training, customer enablement, instructional design, or similar roles.
• Experience facilitating training in enterprise-scale environments.
• Experience leading change management.
• Exceptional written and verbal communication skills.
• Strong organizational abilities to manage competing priorities.
• Technical fluency with tools like Zoom, LMS platforms, and knowledge base systems.
• Calm, empathetic presence to support learners navigating operational changes.
• Ability to tailor communication to effectively engage diverse audiences.

Requirements

• Experience in healthcare environments.
• Change Management Certification.
• Familiarity with enterprise scheduling systems such as UKG or Infor.
• Experience in union-governed environments.
• Exposure to HRIS or workforce management platforms.
• Knowledge of structured change management methodologies.

Benefits

• Remote-Friendly: Work from anywhere in Canada.
• Health & Dental Benefits: Comprehensive health and dental coverage.
• Professional Development: Budget for professional development to help you grow in your career.
• Vacation: 4 weeks of vacation to recharge and relax.
• Statutory Holidays: 12 recognized statutory holidays + 2 flex days to use as needed.
• Flexible Hours: Flexible working hours to suit your lifestyle.
• 10% Time: Opportunity to work on side projects of your choosing.
• Home Office Setup: Budget to set up your home office.
• Great Team: Collaborative and supportive team members.
• Impact: Opportunity to make a significant impact in the healthcare industry.