[Hiring] Customer Education Manager @Event Temple

Role Description

We’re looking for a Customer Education Manager to own how customers learn Event Temple. You’ll own the customer learning experience end-to-end: understanding what customers need to learn, deciding how they should learn it, building the education, and measuring whether it works. The goal is simple: help customers learn faster, become self-sufficient, and get more value from Event Temple. You’ll own Event Temple University, courses, videos, the knowledge base, learning paths, certifications, and other customer training.

What You’ll Do

• Own and improve Event Temple University.
• Build courses, concise instructional videos, guides, learning paths, certifications, and other learning content.
• Identify where customers struggle and determine how best to teach them.
• Turn complex product workflows into simple, effective learning experiences.
• Keep all customer education accurate and up to date as the product evolves.
• Work with Product, Customer Success, and Support to understand customer needs.
• Build a scalable education program that works across thousands of customers.
• Create the structure, templates, and workflows needed to keep education consistent and easy to update as the product evolves.
• Use AI to create and scale on-brand learning materials that meet customer needs.
• Create simple in-app guidance and automated email reminders to deliver education content at the right moment in the customer journey.
• Measure whether customers are engaging, learning, becoming certified, and becoming more self-sufficient.
• Use data and customer feedback to continuously improve the program.
• Prioritize the highest-impact education opportunities and move quickly.

Qualifications

• Proven experience creating videos and digital training at scale, along with courses, supporting documentation, and other learning content.
• Experience owning customer education, training, enablement, or a similar program.
• Strong understanding of how people learn software.
• Excellent ability to turn complex topics into clear, practical learning.
• Experience with an LMS, knowledge base, or learning platform.
• Proven ability to create a scalable education system, including structure, templates, and workflows.
• Demonstrated ability to use AI to create on-brand learning material that meets customers’ needs.
• Strong project management and organizational skills.
• Excellent writing and communication skills.
• Comfortable using data to measure and improve results.
• SaaS experience is a plus.
• Background in hotel sales and/or events is a plus.

Benefits

• Friendly co-workers.
• Work From Home/Remote.
• Health and dental benefits.
• Casual dress code.
• Competitive compensation.
• Building a company and being a part of a success story.
• The opportunity to have a meaningful impact on a growing product.
• Salary range: $80,000–$100,000 CAD (the final range will be defined based on the experience and skills required for the position).
• We do not offer relocation support for this position.