[Hiring] Customer Education Lead @CoLab

Role Description

At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner. Our product, CoLab, is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster.

We’re building a world-class customer education program to help every customer adopt faster, achieve measurable outcomes, and renew with confidence. This is a foundational role of that function.

The Customer Education Lead will design and deliver scalable learning experiences that extend the reach of our Customer Success team, accelerate time-to-value, and create consistent, high-quality enablement across our customer base.

You'll partner closely with:

• Product (who owns in-product experience)
• Customer Success (who understand customer pain points and workflows)
• Implementation Specialist (who delivers hands-on onboarding and sees firsthand where customers struggle)
• Marketing (who own brand voice and external content)

You'll also be standing up CoLab Academy, designing the certifications, learning paths, and resources that make our customers confident, self-sufficient users from day one.

What You'll Do

• Understand your learners
  • Map CoLab's distinct customer audiences and identify what each group needs to learn, when, and how
  • Use product usage data, support ticket trends, and CSM feedback to pinpoint where customers get stuck and where education can have the highest impact
  • Partner with Customer Success Managers, Solutions Engineers, and the Implementation Specialist to translate real-world customer friction into learning priorities
• Design & Build Scalable Learning Experiences
  • Create customer-facing onboarding and enablement materials (videos, guides, templates, self-paced modules)
  • Design interactive learning paths for end-users
  • Translate complex product workflows into clear, actionable resources
  • Build assessments to check comprehension and certification exams to validate mastery of knowledge and skills
  • Develop CoLab Academy curriculum (certifications, learning paths, use case guides)
• Stand up the education infrastructure
  • Evaluate, select, and implement a learning management system (LMS) or content hub that supports self-serve learning, progress tracking, and completion reporting
  • Define repeatable content creation, review, and maintenance processes — including version control and a release-aligned update cadence so materials stay current as the product ships new features
  • Build feedback loops between learners, CSMs, and Product so content improves continuously
  • Identify opportunities to complement formal education with peer learning
  • Lay the groundwork for customer community and knowledge-sharing programs as the education function matures
  • Partner with the Implementation Specialist to define what gets delivered 1:1 in live implementations vs. what gets built as self-serve education
• Accelerate Time-to-Value
  • Partner with CSMs, Product, and the Implementation Specialist to identify high-friction onboarding points and address them through education
  • Measure the impact of content on customer health, user activation, feature adoption, and renewal outcomes and iterate based on data
• Enable Customer Success & Go-to-Market Teams
  • Equip CSMs and CSEs with ready-to-use materials to drive consistent messaging and reduce 1:1 training time
  • Create internal enablement content on new features and use cases
  • Partner with Product Marketing on key feature launches, ensuring education content is ready at release

Qualifications

• 3+ years in instructional design, customer education, or enablement at a B2B SaaS company
• Experience creating customer-facing content that drives measurable adoption
• Demonstrated success linking education programs to business outcomes (adoption, time-to-value, renewals)
• Strong project management and collaboration skills across Customer Success, Product, and Marketing
• Excellent writing, organization, and presentation skills

Requirements

• Experience with technical B2B products, especially engineering tools (CAD, PLM, DevOps, etc.)
• Hands-on experience with LMS platforms (e.g., Skilljar, Docebo, Thought Industries) or course authoring tools (e.g., Articulate Rise, Camtasia, Adobe Creative Suite)
• Proven ability to design for scale, blending asynchronous and live learning formats
• Background in customer marketing, enablement, or customer community

Benefits

• Are energized by building systems from scratch and bringing clarity to ambiguity
• Are passionate about helping people learn, adopt, and succeed
• See education as a strategic lever for customer and business outcomes
• Love partnering cross-functionally and connecting dots between Product, Success, and Marketing
• Are motivated by measurable impact: you care about activation, usage, and renewal metrics