[Hiring] Customer Correspondence Representative @Exeter Finance

Role Description

The Customer Correspondence Specialist is responsible for the proper preparation and documentation of Statutory Notices such as:

• Right to cures
• Notice of intent to sell
• Deficiency letters
• Other letters as applicable

This position will require adherence to all state and federal guidelines for the collections process. This role requires a self-starter and independent decision making. Knowledge of all areas in Collections & Loss Mitigation is generally expected.

Job Duties

• Generates letters and notices with accuracy throughout the day.
• Monitors department mailbox for incoming letter requests.
• Performs quality checks for all outgoing statutory notices including:
• Cures
• Notice of Intent to sell
• Insurance paid in full letters
• Deficiency notices
• Meets individual and departmental objectives set by department management.
• Strives to continuously improve the quality and productivity of work.
• Accurately documents all account activities and pertinent information.
• Strictly adheres to all company policies and procedures when generating letters and notices.
• Makes recommendations to management of process and policy gaps.
• Monitors Customer Correspondence controls to ensure compliance to policy and procedures.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• College degree preferred.
• Two (2) years of work-related experience.
• Experience in the finance or credit industry preferred.
• Two (2) years of administrative support experience preferred.
• Proficiency in Microsoft Word and Excel required.
• Strong analytical & problem solving skills required.
• Excellent written and verbal communication skills required.
• Self-motivated with the ability to complete multiple tasks with minimal supervision.
• High attention to detail; able to methodically review the execution of procedures and identify issues.
• Familiarity with indirect loan documentation preferred.
• Database skills preferred.
• A working knowledge of automobile finance, collections, loan services, and/or specialty areas preferred.
• Proficiency in SHAW Collections and SHAW Retail preferred.

Requirements

• Knowledge of all areas in Collections & Loss Mitigation.
• Ability to utilize appropriate analysis, judgment, and logic.

Benefits

• Individual compensation packages based on various factors unique to each candidate.
• Compensation range: 18.60 USD - 22.45 USD.